Agnes C. Carbonell

North Richland Hills, TX 76180 / Phone: 817-706-8795 / Email: agnescarbonell@gmail.com             

             

Summary

 

Strategic, results-driven aviation professional with expertise in flight logistics, daily flight operations, team direction, issues resolution, airport operations, safety procedures, and passenger service. Engaged in budgeting, contract negotiation, contract mediation, coach and counseling, legislation research and employee representation in conferences and Senate hearings.

 

key qualifications

 

·         Employ exceptional project management skills in the planning, coordination, and logistics for an airline system operating within strict scheduling guidelines and compliance to federal and company standards

·         Oversee hourly inspection schedules, flight hours, crew availability, slot availability, and other logistical data

·         Manage work methods, procedures and staffing to balance resources and administer coordination systems and processes

·         Utilize innovative leadership skills to promote a customer-focused, cross-functional team environment

·         Achieve dramatic results in customer service through team involvement for best passenger service solutions

·         Effectively cultivate key relationships with internal departments, staff and customers in support of strategic flight and business objectives

·         Participate in subcommittee labor negotiations and the development of American Eagle labor and employee relations strategies

·         Knowledgeable in current FAA legislation and conducting research analysis

 

PROFESSIONAL EXPERIENCE

 

AMERICAN EAGLE, Domestic Sector              January 2003-Present

Operations Coordinator/Flight Dispatcher, Systems Operations Control, Domestic Sector

·         Work with pilots, operations and performance planning management, and passenger service agents to resolve aircraft, flight and reservation issues, while demonstrating excellent communication/human relations skills

·         Oversee daily flight operations and transport and crew scheduling activities while resolving passenger service issues to decrease delays and ensure on-time departures

·         Act as liaison between flight control, crew, passengers, and others to manage flight operations and dispatcher systems

·         Manage flight routes by determining original flight routes, monitoring weather conditions and rescheduling and rerouting flights as required

·         Develop relationships with pilots and communicate flight delays and cancellations to pilots, the pilot scheduling center, and the command center

·         Monitor ATC activities, participate in ATC Command Center conference calls and work with American Airlines to maximize airline slots at major domestic airports using the Flight Management System (FMS)

·         Provide data analysis and reports to senior management to drive internal process improvements

·         Promoted from Flight Dispatcher/Hub Coordinator for demonstrated performance at similar responsibilities

·         Trained and approved  to conduct on the job training and perform competency and initial checks for the training department

 

EXECUTIVE AIRLINES (Subsidiary of American Eagle)              June 1995-December 2002

Operations Coordinator/Flight Dispatcher, Systems Operations Control, International Sector

·         Coordinated the weight and balance of aircraft, monitored route of flight and fuel consumption, and communicated aircraft and weather restrictions

·         Provided reports to upper management on the status and irregularities of daily flights, while recommending  alternative flight routes based on cumulative analyzed data

·         Provided ATC with aircraft reroute information based on flight plan updates

·         Managed schedule changes to maintain schedule integrity and airline profitability

·         Oversaw equipment changes, move-ups, and cancellations by coordinating with managers, crew schedulers, stations, maintenance operations control and other departments

·         Routed aircraft to the appropriate maintenance base, built and modified schedules, and ferried flights involving the Company’s aircraft to maximize revenue

 

 

ADVENTURE TOURS USA                                                                                                 January 1994-June 1995

Travel Agent

·         Worked with clients to grow their customer base and achieved top results in the bookings of flights, hotels, cars and ski packages

·         Arranged travel for businesses, groups and personal travel

·         Built a significant book of business through consultative- and solutions-based sales that drove client acquisition and retention

·         Cultivated key customer relationships using problem resolution and follow-through skills to while offering premium customer service

·         Proactively engaged customers in travel planning for corporate events, meetings, VIP travel, etc

·         Managed complete range of bookings including deposits, changes, preferred departures, cancellations, special needs and re-bookings

 

OGDEN AVIATION              October 1993-January 1994

Pre-board Screener

·         Provided security and protection of air travelers, airports and aircraft by implementing government regulations

·         Identified dangerous objects and life-threatening devices in baggage, cargo and on passengers, and prevented said objects from being transported onto aircraft

·         Conducted security screenings including the operation of x-ray machines, body wandings, pat down searches, and screening and ticket review using electronic imaging equipment.

·         Provided excellent customer service by screening in a courteous and professional manner while effectively and consistently interacting with the public, giving directions and responding to inquiries

·         Demonstrated ability to maintain focus and awareness within an environment containing numerous distractions from alarms, machinery, and disruptive and angry passengers

·         Exhibited the ability to make effective decisions in crisis situations

 

LANE BRYANT              June 1992-September 1993

Assistant Manager

·         Collaborated with manager in overseeing daily business operations ranging from open/close to fiscal accounting, loss prevention/inventory, merchandising, and HRM

·         Monitored daily business functions for compliance to targeted sales and profitability goals

·         Accountable for team sales performance, daily account reconciliations, payroll, scheduling and inventory controls

·         Responsible for all aspects of human resource management including recruitment, scheduling workflow, conflict resolution, performance evaluations, and team building

·         Created a flexible, high-performance sales and service team through motivational training with focus on providing the highest quality customer support and satisfaction

·         Applied strategic marketing talents toward supporting of all employees in achieving sales goals and following through with customers to ensure sales

·         Assured critical compliance with appearance, safety and internal quality standards

·         Prepared, presented and delivered successful merchandising plans including the design and implementation of eye-catching visual displays that attracted customers

 

EDUCATION/accreditation

 

Daniel Webster College, B.S. Aviation Management and Flight Operations,1992

American Flyers Academy, Instrument, Commercial and Ground Flight Instructor Training,1991

Southern New Hampshire University, Candidate for MS of Judicial Studies, 2014

 

Accreditations:

·         Contract Negotiations/Liaison TWU Department Legislative Political Affairs office

·         Transport Workers Union

 

Certifications:

·         Aircraft Dispatch, Airline Flight Dispatch

·         Sabre, American Airlines Travel

·         Private Pilot with Instrument Rating